Return and Refund Policy

At ExoRay Leathers, we take pride in crafting premium stingray‑leather goods with exceptional quality and attention to detail. If you are not fully satisfied with your purchase, this Refund & Return Policy explains how we can help.

1. Eligibility for Returns

We accept returns under the following conditions:

- Items must be unused, unworn, and in original condition

- Items must include all original packaging, tags, and accessories

- Return requests must be submitted within 14 days of delivery

We cannot accept returns for:

- Used or damaged items

- Custom‑made or personalized products

- Clearance or final‑sale items

2. Return Process

To initiate a return:

- Email us at info2@exorayleathers.com with your order number

- Wait for return authorization and instructions

- Ship the item back using a trackable shipping method

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

3. Refunds

Once we receive and inspect your returned item:

- Approved returns will be refunded to your original payment method

- Refunds typically take 5–10 business days to process

- Shipping fees are non‑refundable

If the item shows signs of use, wear, or damage, we may deny the refund or issue a partial refund at our discretion.

4. Exchanges

We offer exchanges for:

- Defective items

- Incorrect items received

- Size or color exchanges (if stock is available)

5. Damaged or Defective Items

If your order arrives damaged or defective:

- Notify us within 48 hours of delivery

- Provide photos of the issue and packaging

- We will arrange a replacement or refund at no cost to you

6. Non‑Returnable Items

For hygiene and safety reasons, certain items may be non‑returnable.

This includes:

- Used wallets or bags

- Items exposed to moisture, perfume, or wear

- Custom or engraved products

7. Contact Us

For any questions about returns, refunds, or exchanges, reach us at:
info2@exorayleathers.com